- Thermal Spa
Arrival and Departure
Your room is available on arrival day from 14.00 o’clock. On departure day we kindly ask you to leave your room by 11.00 o’clock. If you arrive after 18.00 o’clock, we kindly ask you to give us a phone call. The superior half board starts on arrival day with the cake buffet and ends with breakfast on departure day.
Pets are welcome in specially selected rooms. Please ensure to give prior notification to your reservations agent. Regrettably we can only allow dogs in a limited number and unfortunately no pets are allowed in the thermal spa and the restaurant during meal times. Naturally, there is an exception for guide dogs. They are however more than welcome in the Kirchawirt and in Mühlbach’s Bar & Lounge. (Pet/night 10 €)
We would be delighted if you pay your total account by debit card or cash. Please understand that we accept credit cards only in exceptional cases.
Booking and reservation
The confirmed arrival and departure days are equally binding on the guest and the hotel. In case of late arrival or early departure 80% of the confirmed price will be charged.
We recommend the purchase of travel cancelation expenses insurance (from approximately 16 Euro, you will receive all necessary forms from us). For cancellations, 60% of the confirmed room rate will be charged.